Refund and cancellation policy

We want Blupi to be worth what you pay. If it isn't, this is how cancelling and refunds work. Payments are processed by our payment partner, Dodo Payments, who acts as the merchant of record and issues your invoices.

Cancel anytime

• You can cancel a paid plan at any time from your Blupi account (Account → Billing) or by emailing us.
• After you cancel, your plan stays active until the end of the period you already paid for. It does not renew after that.
• Your automations, chats and settings are kept, and your account moves to the Free plan.

14-day refund on your first payment

• If Blupi isn't right for you, ask within 14 days of your first payment for a plan and we'll refund it in full. No questions asked.
• This applies once per customer, to the first payment of a monthly or yearly plan.

Renewals

• Renewal payments (after the first) are not refunded, but you can cancel before the next renewal date so you aren't charged again.
• If you were charged by mistake (for example a renewal you had already cancelled, or a double charge), we refund it in full.

Plan changes

• Upgrading takes effect right away; you pay the difference for the rest of the current period.
• Downgrading takes effect at the end of the current period.

How to ask for a refund

Email hello@blupi.app from the email on your account, with the date of the payment. Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.